Privacy

About this policy

This Privacy Policy explains how Softouchcouture collects, uses and protects personal information when you contact us, make an enquiry, request our services, or interact with us through Instagram, our website or other communication channels.

1. Information we collect

When you contact Softouchcouture or submit an enquiry, we may collect:

• Your name
• Your Instagram username
• Your telephone number
• Your email address
• Your city or location
• Details about the outfit or service you are interested in
• Your preferred date or timeframe
• Other information you voluntarily provide about your clothing requirements

2. How we use your information

We may use your information to:

• Respond to your enquiry
• Discuss your clothing requirements
• Provide information about our products and services
• Arrange consultations or appointments
• Provide quotations
• Process and manage orders
• Communicate with you about your enquiry or order
• Provide and improve our customer service

3. Instagram and Meta

If you contact Softouchcouture through Instagram or submit information through an Instagram lead form, your information may be processed through Meta’s platforms.

We use the information you provide to respond to your enquiry and, where appropriate, follow up with you regarding Softouchcouture’s products and services.

4. Sharing your information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business or provide our services.

5. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries, orders and customer relationships, or where we are required to retain it by law.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

6. Keeping your information secure

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your rights

Depending on the circumstances, you may have rights relating to your personal information, including requesting access to, correction or deletion of your information and objecting to certain uses of your information.

For privacy-related questions or requests, please contact Softouchcouture.

8. Contact us

Softouchcouture, Instagram @softouchcouture.

softouchc@gmail.com

9. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements. The latest version will be made available through our online privacy policy.